Note: The Shortlist is currently unavailable for carpoolers using shift scheduling. Shift scheduling is only available for carpoolers whose employers are a part of a specific Managed Carpool Program. If your employer is a part of a program offering shift scheduling, you will see it within the Scoop app.
The Shortlist enables Riders and Drivers to discover carpools beyond the normal Scoop matching period.
Using the Shortlist as a Rider
If your trip request is not matched or your carpool is canceled, you are automatically added to a pool of unmatched Riders known as the Shortlist. Drivers in your area will be able to view the Shortlist, see your request details, and schedule a carpool with you.
A Driver may select anytime within your original request window that allows you at least 30 minutes notice before the trip begins. As a Rider, the match is automatically accepted on your behalf. However, you can remove yourself from the Shortlist at any time or choose not to opt in when scheduling your initial request. If you do not remove yourself from the Shortlist, your request will automatically expire 30 minutes prior to the latest time in your requested window. You may also update your request window while on the Shortlist to increase your ability to match. If either carpooler cancels a match from the Shortlist it will follow Scoop's normal Cancellation Policy.
- If there is another Rider with a similar trip request, we will also place you both together in a convenient pairing, allowing Drivers to select both of you to create a 3-person carpool.
- Your preferred time will no longer be displayed once you are added to the Shortlist as a Rider, Drivers will see your entire request window and create a match at any time within your range.
At this time, Riders who are on the Shortlist cannot switch their mode to be a Driver.
Using the Shortlist as a Driver
As a Driver, if your trip request is not matched, your carpool is canceled, or you choose to cancel your carpool due to route, you will have access to the Shortlist.
The Shortlist is a pool of unmatched Riders on your primary commute who are still looking for a carpool. As a Driver, you’ll have access to the Shortlist immediately after the normal matching period is complete, regardless if you scheduled a trip request for that period. On the Shortlist, you can view Rider details including the route and time window requested. If you find a Rider or pair of Riders, that fits your preferences, you can immediately schedule a carpool with them. You are able to select any time within the Rider's original request window that allows the Rider at least 30 minutes notice before the trip begins. Once you tap to create a carpool from the Shortlist, the carpool is officially scheduled and follows Scoop's normal Cancellation Policy.
How does this impact Guaranteed Ride Home?
If you are not matched from the Shortlist, you are still eligible for Scoop’s Guaranteed Ride Home policy, so long as all other requirements are met.