If you’re a rider:
- If the Driver has not arrived within about 5 minutes of your departure time, reach out to them via a text message or phone call.
- If you cannot get a hold of them, be sure to cancel via the app and select 'My carpool buddy can't make it' or 'I can't find my carpool buddy' and take an alternative way to work/home.
- You will be eligible for our Guaranteed Ride Home program if you used Scoop to commute to work that morning.
If you’re a driver:
- The best thing to do is to wait a few minutes and contact the Rider to see where they are.
- If you cannot reach them or something came up for them, no problem. Go ahead and cancel via the app and select 'My carpool buddy can't make it' or 'I can't find my carpool buddy' and head to work/home.