What is Guaranteed Ride Home?


We introduced the Guaranteed Ride Home program, so you don’t have to worry about getting home. If you Scooped into work as a Rider, and for any reason, we’re unable to fulfill your ride back, Scoop will reimburse the cost of your alternate transportation home up to a maximum of $50 per month.

If possible, we ask that you take public transportation and be helpful to the environment. If a ride-hailing service (or taxi*) is your only option, please select a pooled option like Lyft Line.

*Your location during the way home must be within a similar radius of your morning commute in order to honor your GRH request.

*Receipts must be received within 7 business days. 

*Scoop commuters must select at least a 30 minute time range for their evening trip in order for the trip to be eligible for GRH reimbursement. 

We want to make sure the GRH program is always available when you need it! Here are two quick tips that’ll increase your chances of matching.

  1. Extend your PM time range: On average, commuters that select a larger time range match significantly more. Your perfect carpool match might be just 15 minutes outside your current range.
  2. Choose "popular" time ranges: Some times are labeled as 'popular' on the scheduling screen. These are the times that have the most carpoolers. Select these times and you'll have an even higher probability of finding a match!

If you are still not finding a carpool in the afternoon, we recommend using affordable commuting alternatives like public transportation. We’ll even reimburse you to/from the transit station!

*Please note, it may take up to 5 business days to process your GRH request.