What is Guaranteed Ride Home?



You are eligible for a Guaranteed Ride Home if you meet all of the following criteria:

  1. You were not matched into a trip home OR your trip home was interrupted OR you have an unexpected urgent matter during the day
  2. You scheduled a return ride home with Scoop for the afternoon
  3. Your afternoon return request includes a time window of *at least* 30 minutes

How It Works

If you're eligible, here are the next steps:

  1. Go ahead and take your alternate transportation home. Scoop will reimburse the cost of the trip (up to $50 per month).
  2. If possible, we ask that you take public transportation and be helpful to the environment. If a ride-hailing service (or taxi*) is your only option, please select a pooled option like Lyft Line.
  3. Forward or send an image of your receipt within 7 business days to and one of our ScoopCare Advisors will take it from there.

We recommend using affordable commuting alternatives like public transportation. We’ll even reimburse you to/from the transit station!

*Your location during the way home must be within a similar radius of your morning commute in order to honor your GRH request.

*Receipts must be received within 7 business days. 

*Please note, it may take up to 5 business days to process your GRH request.