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Scoop Balance and cashing out your funds

What is the Scoop Balance?

  • The Scoop Balance shows how much you’ve accumulated for future Scoop trips. It’s where you’ll see any money that you’ve earned as a Driver, as well as any promotional dollars that have been added to your balance.
  • Changes to your Scoop Balance are reflected on the payments screen within 24 hours of your trip.
  • If you have a negative balance at the end of the week, we will charge your credit card on file.
  • Check out the payments screen below for a user with $24 in their Scoop balance.

What Happens to my Scoop Balance when I ride or drive?

  • Drivers: Each ride has a reimbursement value – e.g Fremont to Pleasanton is $5 each way. When you give a successful ride, $5 will be added to your balance. Once you reach a total of 2 trips you are eligible to cash out. When you request a cash out, we withdraw your balance and begin processing an e-payment to your Bank. Funds will be deposited within 5 business days. (Please note, there is a $10 minimum requirement to cash out a Scoop Balance.)
  • Riders: If you have an existing Scoop Balance, we’ll pull from that before we charge your card. You can add to your Scoop Balance by sending out your referral code or being a Driver for a few days. Once you reach a total of 2 trips you are eligible to cash out. When you request a cash out, we withdraw your balance and begin processing an e-payment to your Bank. Funds will be deposited within 5 business days. (Please note, there is a $10 minimum requirement to cash out a Scoop Balance.)

*If you cashed out your Scoop balance and do not see payment after 5 business days, this may mean you have entered incorrect banking information. Be sure to update your bank account info directly via the app and once your correct information has been updated, your cash out request will reprocess. 

Example:

  • Let’s pretend you take: 6 trips as a Driver, getting $5 per ride AND 4 trips as a Rider, giving $6 per ride
  • Every time you drove, we put $5 in your account. So, over the course of the week you’d get $30.
  • Every time you rode, we deducted $6 from your account for your Driver’s reimbursement. So, over the course of the week you’d give $24.
  • So how does that all add up? You got $30 and gave $24, so your Scoop balance would increase by $6 from your trips that week. You can keep that balance and use it for future trips, or withdraw whenever you’d like!

Meanwhile, if you had driven those 190 miles of your commute alone, it would have cost you at least $75 (At $0.40/mile, according to AAA). Through a mix of driving and riding with Scoop, you were able to cut your commute costs in half by saving about $34 that week.

 

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