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Carpool Credits

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Carpool Credits are valuable credits you can earn and apply to your Scoop trips. One credit gets you a free trip on your next ride or gives you a bonus payout on your next drive.

How do Carpool Credits work?

  • When you carpool as a Rider, one Carpool Credit will cover the full cost of your carpool (pre-discount)
  • When you carpool as a Driver, one Carpool Credit will result in a bonus reimbursement that's equivalent to the amount you'd receive for a 2nd Rider
  • If you have any Carpool Credits present in your account, they are automatically applied to your next carpool. Total Carpool Credit value is calculated once the trip is billed.

Where can I see if I have available Carpool Credits?

  1. Tap 'Account' in the bottom navigation bar of the app
  2. Then tap 'Settings
  3. From the Settings menu tap 'Commute
  4. Then tap 'Activity & Payments'
  5. Then select the ‘Payments’ option on the top right of the screen
  6. Your Carpool Credits will be listed under the ‘Promotions’ section of the Payments tab

How do I get Carpool Credits?

  • Sharing your referral code is the easiest way to get credits. When a new commuter enters your referral code, they’ll get 2 Carpool Credits immediately added to their account. After they complete their first carpool, you'll also receive 2 Carpool Credits to your account! Learn more about referring friends and coworkers to Scoop:
  • You may also have opportunities to receive Carpool Credits through Scoop giveaways and promotions.

Does this impact my normal riding and driving?

  • Nope! All billing and reimbursements are still handled directly through the app. If you have a Carpool Credit in your account, it will automatically be applied as a free carpool or bonus reimbursement on your next trip. If you don't have any Carpool Credits, you'll be billed/reimbursed as normal.

*Note: Some Carpool Credits have an expiration date. You can view the status of your Carpool Credits from the Promotions section of the Payments tab

 

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