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How do I use Scoop and what happens after I request a trip?

Using Scoop for your daily commute is really simple! Users are welcome to schedule their trips a week in advance and we’ll automatically match you into an efficient, traffic-predictive carpool. Early scheduling is encouraged as this allows us to better match our users.

All AM trips must be scheduled by 9:00 PM the night before and all PM trips must be scheduled by 3:30 PM the day of your trip.

To schedule a trip for a specific commute leg (e.g. Tuesday morning):

    1. Tap the Trip Card for that trip
    2. Pick whether you want to Ride, Drive, or if you're flexible, select 'Ride or Drive'
    3. Choose all departure times that are convenient to you
    4. Tap ‘Schedule’

That’s all there is to it! A few taps and your trip is scheduled - we take care of the rest.

Once you’ve scheduled as a Rider, Driver or 'Ride or Drive' you’ll receive a notification via the app.

What to expect on your first Ride:

  • After the scheduling deadline, we run our algorithm to match you with a Driver who has a similar commute.
  • Once matched, you’ll receive a notification that tells you who you’ll be riding with.
  • You’ll be able to watch the Driver’s progress on the map as they drive to pick you up.

What to expect on your first Drive:

  • After the scheduling deadline, we run our algorithm to match you with a Rider who has a similar commute.
  • Once matched, you’ll receive a notification that tells you when to leave and who you’ll be picking up. You will get a slightly earlier departure time to pick up your Rider(s).
  • Tap on the trip card to see the Rider’s employer, contact information, and directions.

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