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What happens after I schedule a carpool?

  • Updated

For information on scheduling a carpool while using shift scheduling see the following section of the article.

A few minutes after the scheduling deadline (9:00 PM on the day before for morning carpools and 2:00 PM on the same day for evening carpools), we'll send you a notification with your carpool information.

What to expect if you scheduled as a Rider:

  • After the scheduling deadline, we run our algorithm to match you with a Driver who is going the same way.
  • Once matched, you’ll receive a notification that tells you with whom you’ll be carpooling and the time you'll be picked up.
  • When it's close to your scheduled pick-up time, you’ll be able to watch the Driver’s progress on the map as they drive towards your location.

First_Ride_-_Trip_Details.png

What to expect if you scheduled as a Driver:

  • After the scheduling deadline, we run our algorithm to match you with a Rider who is going the same way.
  • Once matched, you’ll receive a notification that tells you with whom you’ll be carpooling and the time you should depart
  • Tap on the trip card to see the Rider’s employer, contact information, and route details.

First_Drive_-_Trip_Details.png

What to expect after scheduling while using shift scheduling

Note: shift scheduling is only available for commuters whose employers are a part of a specific Scoop Program. If your employer is a part of a program offering shift scheduling, you will see it within the Scoop app.

A few minutes after the scheduling deadline (12:00pm on the day before your trip to work takes place), we'll send you a notification with your round-trip carpool information.

What to expect if you scheduled as a Rider:

  • After the scheduling deadline, we run our algorithm to match you with a Driver who is going the same way for both your to work and return trip. Note: It is possible to be matched with different Drivers for your to work and return trips.
  • Once matched, you’ll receive a notification that tells you with whom you’ll be carpooling and the time you'll be picked up for both trips.
  • When it's close to your scheduled pick-up time, you’ll be able to see the Driver’s progress on the map as they drive towards your location.

First_Ride_-_Trip_Details.png

What to expect if you scheduled as a Driver:

  • After the scheduling deadline, we run our algorithm to match you with a Rider who is going the same way for both your to work and return trip. Note: It is possible to be matched with different Riders for your to work and return trips.
  • Once matched, you’ll receive a notification that tells you with whom you’ll be carpooling and the time you should depart for both trips.
  • Tap on the trip card to see the Rider’s employer, contact information, and route details.

First_Drive_-_Trip_Details.png

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