At Scoop, our goal is to make carpooling so reliable that you can depend on it every day. By discouraging cancellations after the scheduling deadline has ended, we ensure that everyone can depend on their Scoop match to get to work and back.
Why is canceling bad? As fellow commuters, we know life happens. And oftentimes, that means you need to cancel your carpool. Once a trip is canceled, the person who is canceled on is left without a carpool, potentially making it difficult to get to work or back home. Which is why we implemented a new policy to help prevent cancellations.
What is Scoop’s cancellation policy?
If you are canceled on:
- You get $5 if you are canceled on last minute, or if it happens more than once in a month.
If you cancel:
- You get 1 fee waiver a month which resets after the start of a new month.
- After that, a $5 charge for each cancellation will be made any time you cancel after the scheduling deadline.
- If a 4th cancellation occurs in a month, you will incur an automatic charge of $10 for that cancellation and any cancellation after that, until the next calendar month.
Last minute cancellations (ones which take place less than 1 hour before the start of your trip) are especially tough and will incur a charge automatically. Fee waivers can’t be applied to last minute cancellations.
Please note that cancellations are defined as a cancellation in the app OR being a no-show for the person you’re matched with.
We hope this policy makes Scoop the most reliable way to share your commute. If you have any questions, please reach out to email@example.com.