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Commute Hero Program

How To Qualify for Commute Hero:

  • When you schedule 6 trips or more per week, you’ll be able to reap all of the benefits of the Commute Hero Program.
  • For a scheduling request to qualify, it must have at least a 30 minute range selected.

The Commute Hero Program is currently available on selected routes. Check your "Scoop Stream" in the app and if you are eligible, you'll see a card that says so. 

The Benefits:

  • For Drivers:
    • We give you a Carpool Credit for every trip you don’t match in a qualifying week, up to 3 Carpool Credits/week. You’ll get reimbursed one Carpool Credit per unmatched trip.

Example: say you schedule nine Scoop drive trips in a week, and we’re unable to match you on two of them. For each of the two trips you didn’t match, we’ll give you a Carpool Credit

  • For Riders
    • For any trips where you don’t match in a qualifying week, we’ll give you a Carpool Credit, which is equivalent to a typical Scoop ride, up to 3 Carpool Credits/week. So, you get a free future trip anytime you don’t match. 

Remember, reimbursements will happen on the weekend directly following a qualifying week.

Feel free to email support@takescoop.com if you have any comments or questions!

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