The Commute Hero Program is currently available on selected routes. Check your "Scoop Stream" in the app and if you are eligible, you'll see a card that says so. Carpoolers must be eligible for Commute Hero to qualify for benefits.
How To Qualify for Commute Hero benefits:
- When you schedule 6 trips or more per week, you’ll be able to reap all of the benefits of the Commute Hero Program.
- For a scheduling request to qualify, it must have at least a 30 minute range selected.
- For Drivers:
- We give you a Carpool Credit for every trip you don’t match in a qualifying week, up to 3 Carpool Credits/week. You’ll get reimbursed one Carpool Credit per unmatched trip. Carpool Credits from the Commute Hero Program will expire in 2 months if there is no trip activity.
Example: say you schedule nine Scoop drive trips in a week, and we’re unable to match you on two of them. For each of the two trips you didn’t match, we’ll give you a Carpool Credit
- For Riders:
- For any trips where you don’t match in a qualifying week, we’ll give you a Carpool Credit, which is equivalent to a typical Scoop ride, up to 3 Carpool Credits/week. So, you get a free future trip anytime you don’t match. Carpool Credits from the Commute Hero Program will expire in 2 months if there is no trip activity.
Remember, reimbursements will happen on the weekend directly following a qualifying week.
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