How To Qualify for Commute Hero:
- When you schedule 6 trips or more per week, you’ll be able to reap all of the benefits of the Commute Hero Program.
- For a scheduling request to qualify, it must have at least a 30 minute range selected.
The Commute Hero Program is currently available on selected routes. Check your "Scoop Stream" in the app and if you are eligible, you'll see a card that says so.
- For Drivers: Guaranteed payment whether we are able to match you or not. That means you’re guaranteed to get reimbursed the value of 1 Rider every time you schedule. *Driver-reimbursement is not issued for canceled trips.
Example:say you schedule 9 Scoop drive trips in a week, and we are unable to match you on 2 of them. For each of the 2 trips you didn't match, we'll automatically credit you the amount you typically receive for a Scoop drive where you take 1 Rider.
- For Riders: We automatically credit you the amount of a free Scoop trip if we are unable to match you or if your trip is canceled.
Example: if your normal ride costs $4, and you don't match on 2 trips in a week, we'll automatically credit your account $8 at the end of the week.
As a note, reimbursements for drives and rides happen @ the end of each week and are capped at $15 per week (separate from any Guaranteed Rides Home).
Feel free to email firstname.lastname@example.org if you have any comments or questions!