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Avoiding similar routes on future matches

Sometimes, the route for your carpool Drive may not be one that you'd like to take again in the future. In these cases, Scoop learns from your feedback and gives you the option to set a route preference on trips going forward.

There are two places in the Scoop app where you will be presented with this option.

1. After being matched in a trip

If you feel you the route does not match your preferences, select the "Customize your Scoop trips" option from the more menu on the trip card.

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When you do this, you'll be prompted to give feedback on why the route did not work. Once you give this feedback, we'll make sure you do not get a route similar to this one again. 

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If you're able to, we'd love for you to still take that trip and simply have us block that route for future matches. You can do this by selecting "I'll take the carpool." If you really cannot take the trip, select "Cancel the carpool."

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2. Giving trip feedback

After each Drive, you'll be prompted to give Feedback on that trip. If you select a 1 or 2-star rating, we'll ask you to share more about that route, and also give you the option of avoiding similar routes with the "Avoid similar routes" toggle. Make sure it's toggled on if you want to block routes like this from future matches. Then, advance to rate your carpoolers and submit your feedback. 

 

 

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