Scoop allows you to define your route preferences by giving feedback in the app. When you carpool as a Driver, you'll have the option to customize your future route preferences immediately after being matched in a carpool or after a carpool is complete.
Note: Setting numerous route customizations may have a negative effect on your match rate
Customize route preferences after being matched in a carpool
If you're dissatisfied with your carpool's route, you may select the "Decline route and edit preferences" option from the more menu on the trip card. When you do this, you'll be prompted to give feedback on why the route did not work (the pickup, the drop-off, or both). Once you give this feedback, we'll prevent you from matching on similar routes in the future.
If you're able to, we'd love for you to still take the carpool and simply have us prevent similar trips for future matches. This allows you to still receive your Driver reimbursement for the carpool, and your fellow carpooler is not left without a ride. You can do this by selecting "Take the carpool." If you really cannot take the trip, select "Cancel the carpool."
Customize route preferences while leaving trip feedback
After each carpool, you'll have the opportunity to provide route feedback. If you select a 1 or 2-star rating, we'll ask you to share more about the route, and you'll have the option to prevent similar routes in the future by tapping the "Avoid routes like this" button. You'll then be prompted to give feedback on why the route did not work (the pickup, the drop-off, or both). Once complete, advance to rate your fellow carpooler(s) and submit your feedback.