Match Guard allows you to earn Carpool Credits* for trip requests where we are unable to match you in a carpool.
Match Guard Eligibility
If your employer is partnering with Scoop to improve your daily commute, then you are likely eligible. All Match Guard participants will have a card in their Scoop Stream. As a Rider, if your employer partners with Scoop to sponsor backup commute options, you will not be eligible for Match Guard.
How it Works
Anytime we are unable to match you during the normal matching period or you are not matched from the carpool shortlist you will receive a Carpool Credit for that trip request. Please note: Match Guard only applies to trips that you take to your work location on your morning commute and from your work location on your evening commute.
When will I see reimbursements from Match Guard in my account?
You will be reimbursed daily for all unmatched trips that occurred the previous day, as long as your trip requests to or from Work. Example: If you were not matched in your carpool to work on Monday morning, you will receive a Carpool Credit by end of the day on Tuesday.
*for a select number of commuters, we’ll add a $1-$5 credit to your Scoop balance instead.