In order to continue to provide a safe and reliable Scoop experience for our community in light of COVID-19, we've evolved the carpool experience and moved carpooler health to the forefront of everything we do. As part of this effort, we've implemented new health and safety guidelines to keep our community safe when commuting to essential jobs. These guidelines involve changes to the in-car experience in order to decrease the risk of potential exposure and comply with public health recommendations from the CDC and the WHO. We recognize that these changes to the Scoop experience, just like many other changes we're experiencing in our day-to-day lives, may feel odd or uncomfortable at first. We want to thank our carpoolers for continuing to embrace the values of teamwork, respect, safety, and authenticity as we navigate this new normal.
All carpoolers must comply with the following guidelines to use Scoop as well as their own employer's guidelines and any stay-at-home orders for their area. Please note that these guidelines are subject to change to adhere to updated public health recommendations. Carpoolers should check back regularly to confirm they're following the most up-to-date information.
- All carpoolers must be symptom-free. In order to schedule and take a Scoop trip, every carpooler must meet the following requirements:
- You must have been symptom-free for the prior 14 days*
- You must not have been exposed to anyone with known or suspected COVID-19 within the prior 14 days
- If you tested positive for COVID-19 and were never symptomatic, you are required to wait 14 days from the day of your positive test to schedule a carpool.
- Masks required. All carpoolers must wear a face mask that covers their nose and mouth during all trips. Please refer to the CDC for information on how to correctly wear a mask and for instructions on how to make a mask at home.
- Two-person carpools only. All carpools will have a maximum of two people to create as much physical distance as possible in the car. Additional passengers are not allowed.
- No physical contact. Carpoolers are not allowed to have any physical contact and should maintain appropriate physical distancing when entering and exiting the vehicle.
- Riders must sit in the back. Riders are required to sit in the back right seat diagonal from the Driver.
- No two-seater or two-door vehicles allowed. Drivers should not schedule a trip if they drive a two-seater vehicle or a two-door vehicle (e.g. coupes).
- Drivers must disinfect common surfaces between carpools. Drivers are responsible for making sure the Rider's seat, armrests, and door handles are disinfected after each carpool.
- Follow good hygiene practices. All carpoolers are encouraged to wash their hands before and after each carpool, in addition to following other good hygiene practices outlined by the CDC.
- Increased airflow encouraged. Carpoolers are encouraged to increase the airflow into the car during trips by opening the front passenger window and the diagonal rear window. Carpoolers are discouraged from using air conditioning during trips.
The Scoop community is built on the belief that together we can improve the commute. Now, more than ever, working together, supporting each other, and holding one another accountable is crucial. If you see a fellow carpooler in violation of these guidelines, kindly and respectfully say something. If the issue cannot be resolved safely, carpoolers should cancel the carpool and contact ScoopCare.
Have feedback or suggestions on these policies? Please let us know!
*Curious to know how we landed on 14 days? We're constantly learning new information about how COVID-19 is spread, and public health recommendations are evolving to match. At Scoop, we're committed to staying up to date on the latest public health recommendations and maintaining consistent policies for our community to follow. This is why we've chosen to exceed the CDC’s isolation recommendation for people with actual or suspected COVID-19 to 14 days.