Carpooling
User information on carpooling with Scoop including scheduling, matching, and Scoop's Community Guidelines.
General Information
- Where is Scoop commute currently available?
- Is using Scoop safe?
- What is Scoop?
- How do I get the Scoop app?
- How does Scoop match Riders and Drivers?
- How many people are in each carpool?
Carpool Pricing
- How is Scoop pricing calculated?
- How does pricing work as a Rider or Driver?
- Why does Scoop need my credit card?
- Calculating Scoop savings
- My Scoop Balance and cashing out your funds
- Why has my cash out not been processed?
Carpooling Settings
Scheduling a Carpool
- How do I schedule a carpool?
- What is shift scheduling?
- Why wasn't I matched in a carpool?
- Carpooling with the shortlist
- What happens after I schedule a carpool?
- When should I schedule my morning and evening carpool?
Riders and Drivers
- What are Scoop's community guidelines?
- What should I do if I see behavior that violates Scoop’s community guidelines?
- If I’m reporting an incident, what do I include in my report?
- How does Scoop enforce its community guidelines?
- What is Scheduling Guidance?
- How do I find my Commuter?